SPS Community Solutions Text Messaging Terms & Conditions
Last update: November 2026

SPS Community Solutions, LLC d/b/a Senior Planning (“SPSCS”) utilizes an automated text messaging platform to keep you informed about:

• the status of your Medicaid application, recertification, or renewal;
• scheduling and reminders for your appointments with our representatives;
• access links to our online portal to upload your documents and forms; and
• other similar information that may be of interest to you.

You agree that your sign-up through any of the following methods, is the legal equivalent of your signed and express written consent and acceptance of these terms and conditions (and the mandatory arbitration clause in our Terms of Service), when you or your authorized representative:

• request a consultation through our website located at www.spscs.com;
• sign our authorization form; or
• enroll in an eligible health plan which has already obtained proper consent.

You acknowledge that your consent to “opt-in” for these messages is not a condition to your receipt of our services, or your home care services, and you may withdraw your consent at any time. Although we do not share your phone number with others for marketing, if you have concerns about the privacy of your information, please refer to our Privacy Policy.

You certify that any phone number(s) you provide to us directly, or indirectly through your home care agency, is true, accurate, and that you are:

• the current owner of that phone number; or
• an authorized agent or representative of the current owner of that phone number.

Please immediately notify us of any change to these circumstances. If we discover that this information is false or inaccurate, we may suspend our communications without any liability to you.

Messages may be sent via an automatic telephone dialing system or other technology, and message frequency varies.

FOR QUESTIONS OR SUPPORT: Reply “HELP”

TO OPT-OUT: Reply “STOP”, “END”, “UNSUBSCRIBE”, or “CANCEL”

You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting-out and that our service provider platform may not recognize or respond to any other keyword commands.

As such, you agree that other methods of opting out or verbally requesting an employee to remove you from a list, may not be recognized as a reasonable method of opting-out.

Message and Data Rates May Apply.

There is no fee to receive SPSCS text notifications, however, you may incur a charge for these text messages from your telephone carrier which is your sole responsibility.

We reserve the right to alter the frequency of messages sent at any time and reserve the right to change the short code or phone number from which messages are sent.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. SPSCS, its service providers, and mobile carriers supported by this program are not liable for delayed or undelivered messages.

Message Time and Frequency.

While SPSCS takes reasonable steps to limit the delivery of text messages to the hours between 8 AM and 8 PM, you understand that we do not have the ability to target messages based on your precise geographic location due to certain legal precautions. Further, technical issues, such as network congestion or your phone being disconnected from your wireless service can result in messages being delivered at unexpected times. Therefore, you agree that your consent to receive text messages includes consent to the delivery of such messages 24-hours per day. Your consent supersedes any state or federal regulation that may otherwise restrict the delivery times of such messages and you waive any such claims.

We reserve the right to revise our messaging program at any time. Any changes will be effective immediately upon posting to our website or platform. Your continued enrollment following such changes shall constitute your acceptance of such changes.